How refunds, cancellations, postponements, material changes, ticket rules, denied entry issues, and payment disputes are handled on INL.
Last updated: June 8, 2026
International Nightlife and Entertainment LLC, doing business as INL operates the INL platform for event discovery, ticketing, RSVPs, organizer tools, check-in, and event communications.
Unless INL is expressly identified as the organizer of an event, the event organizer is responsible for creating, hosting, managing, operating, and delivering the event. INL provides the platform and may help process refunds, notices, and disputes under this policy.
Each event may have its own refund policy. The event-specific policy shown at purchase controls unless this Refund Policy or applicable law gives the buyer greater protection. If an event does not show a separate refund policy, the default INL policy below applies.
Unless the event page, organizer policy, INL, or applicable law says otherwise, ticket sales are final after purchase. A refund may be available if the event is cancelled, materially changed, oversold, not delivered as advertised, affected by a confirmed INL platform error, approved by the organizer, or required by law.
If an event is cancelled and not rescheduled, buyers are generally entitled to the refund required by the event policy, this policy, or applicable law. INL may process refunds through the payment processor and may pause, delay, withhold, recover, or offset organizer payouts to cover refund obligations.
If an event is postponed, rescheduled, or relocated, tickets generally remain valid for the new date, time, or location. The organizer must notify attendees and INL of the change. A buyer may request a refund when the change is material, when no new date is announced within 30 days, when the organizer offers refunds, or when a refund is required by law.
A material change is a change that would reasonably affect a buyer's decision to purchase or attend. Small lineup adjustments, weather, minor timing adjustments, or ordinary operational changes may not be material unless the event page or organizer policy says otherwise.
Buyer-requested refunds are generally not available unless the event page allows them, the organizer approves them, INL determines a refund is appropriate under this policy, or applicable law requires one.
Service fees, platform fees, payment processing fees, taxes, and other charges may be non-refundable unless the event page, INL, the organizer, the payment processor, or applicable law says otherwise. Approved refunds may take time to appear depending on the payment method, processor, card issuer, bank, and payment network.
If a buyer believes they made a duplicate purchase or experienced a confirmed platform error, they should contact INL promptly with the buyer name, email address, order number, event name, purchase time, screenshots, receipts, and any other relevant details. INL may review the issue with the organizer and payment processor before approving or denying a refund.
A ticket is a revocable license to attend the event listed on the ticket, subject to law, venue rules, organizer rules, safety rules, ticket limits, age restrictions, ID requirements, and platform policies. A ticket does not guarantee entry if the attendee fails to meet applicable requirements.
Ticket transfers or resale are allowed only when the event page, organizer, venue, or INL permits them. QR codes, ticket links, and screenshots should be kept private. The first valid QR code scan may be accepted for entry, and INL is not responsible if a buyer shares a ticket or QR code and someone else uses it first.
Buyers should contact the organizer first using the instructions on the event page or in event communications. If the organizer does not respond within 5 business days, or if the issue involves a platform error, payment issue, dispute, cancellation, material change, or safety concern, the buyer may contact INL.
Organizers are responsible for publishing and honoring a clear refund policy before tickets are sold. Organizers must not retroactively make refunds more restrictive for existing buyers and must cooperate with INL, buyers, venues, payment processors, and banks when refund or dispute issues arise.
To protect buyers, organizers, venues, payment processors, and the platform, INL may pause or remove event listings, pause ticket sales, delay or withhold payouts, recover or offset funds, issue refunds, require organizer documentation, restrict accounts, or take other action when there are cancellations, disputes, fraud signals, oversold events, safety concerns, chargebacks, legal issues, or policy violations.
Buyers should contact the organizer and INL before filing a chargeback or payment dispute so the issue can be reviewed. If a dispute is filed, INL may provide order records, ticket records, event details, refund policies, communications, check-in data, device or fraud signals, and other relevant information to the payment processor, bank, organizer, or service providers.
Events may be affected by severe weather, natural disasters, public health emergencies, power outages, labor issues, civil unrest, government action, venue issues, performer issues, security risks, transportation disruptions, or other circumstances outside the control of INL or the organizer. Refunds in those situations are determined by the event-specific policy, this policy, event communications, and applicable law. INL may pause sales, remove listings, block check-in, issue notices, or take other safety or risk actions when needed.
Refunded, voided, cancelled, disputed, or charged-back tickets are no longer valid for entry, check-in, transfer, resale, upgrade, or event access. INL and organizers may cancel tickets connected to fraud, misuse, unauthorized resale, payment failure, chargeback abuse, policy violations, or safety concerns where permitted by law.
Refund, cancellation, ticket, chargeback, or event support questions can be sent to support@joininl.com or submitted through /contact. Buyers should include enough information for INL to find the order and review the issue.